Contact for support
Your front-line contact for TOCA’s internal support services.
How best to contact, by priority
Critical priority
Company, Regional or Location wide impact both from a geographic or financial viewpoint.
Contact Method: Phone Required
High priority
User is unable to work at all or problem impacts immediate deadline.
Contact Method: Phone Preferred
Normal priority
Single user or small-group wide impact, work is impeded but not totally halted. A work around is in place with minimal operational impact.
Contact Method: Email
Note on Priorities
Prioritization of tickets by default will be “Normal” unless specified otherwise If you believe your issue to be a critical issue we encourage you to call.
If you email, please include a summary of your problem in the ‘Subject’ of the email.
- In the body of the e-mail, include the details of your issue.
- Your contact information and location.
- You can also attach any items to the email that might be helpful to our agents (e.g. error message screenshot).